Shtanenko Dmitriy Sergeevich
male,
26.06.1992
Current location is: Russia, Istra. Ready for ossacional business trips.
Ready for relocation: from Russia.
Ready for relocation: from Russia.
Сomplete secondary education, incomplete higher education in "Microelectronics and radio engineering"
Drive licence - B category
Work expierence
June 2022 — current
Ventra IT Solutions (external worker for Nutricia Russia | Danone Russia, Head Quarter Moscow)
VIP IT support engineer
- A single point of contact for Top Management incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
- Train executives and VIP users on new technology and systems as needed;
- Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.)
- Support of industrial systems;
- Deliver VIP customer experience to the highest standards, aligned to the company values
- Monitoring, control and completing requests in Service-Desk system; SLA monitoring;
- Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
- Infrastructure maintenance
- Installing and removal software;
- Software and hardware troubleshooting;
- Antivirus check-ups;
- Eliminating the effect of malware;
- Replacement of failed components in laptops, desktops and servers;
- Installation of network equipment and its switching;
- Participation in testing new hardware and software for further use in the company;
- Participation or consultation in business and/or IT projects;
- Applications, networks (LAN, WAN & Wi-Fi), hardware (Desktop, Laptop, Mobile Devices, Printers etc.;
- Incident & service management;
- Logging of requests, support calls and escalating where appropriate into the Service Management tool;
- Supports Desktop operating systems (Windows 7/10/11), desktop applications (Office 365), mobile device management such as Microsoft InTune;
- Handle sensitive information and data discreetly and in accordance with company policy;
July 2019 — June 2022
Kelly Services IT Solutions (external worker for Nutricia Russia | Danone Russia, Istra plant)
IT support engineer
- Second line of support
- Support of industrial systems;
- Registration of requests coming from customers (internal employeers) or from other IT groups;
- Monitoring, control and completing requests in Service-Desk system;
- Provision technical and informational support, e.g remote support (by phone or via remote desktop tools);
- Infrastructure maintenance
- Installing and removal software;
- Software and hardware troubleshooting;
- Antivirus check-ups;
- Eliminating the effect of malware;
- Replacement of failed components in laptops, desktops and servers;
- Installation of network equipment and its switching;
- Participation in testing new hardware and software for further use in the company;
- Participation or consultation in business and/or IT projects;
December 2017 — Jule 2019
Kelly Services IT Solutions (external worker for Danone Russia, Yekaterinburg plant)
IT specialist
- Second line of support;
- Support of industrial systems;
- Registration of requests coming from customers (internal employeers) or from other IT groups;
- Monitoring, control and completing requests in Service-Desk system;
- Provision technical and informational support, e.g remote support (by phone or via remote desktop tools);
- Infrastructure maintenance
- Installing and removal software;
- Software and hardware troubleshooting;
- Antivirus check-ups;
- Eliminating the effect of malware;
- Replacement of failed components in laptops, desktops and servers;
- Installation of network equipment and its switching;
- Twisted pair pulling, wire crimping and socket striping;
November 2015 — November 2017
Company group MAYKOR, CRT service
Production manager
- Working in ORACLE, Jira, Remedy systems;
- Providing reports on the work done by engineers on time and in approved forms;
- Customer service, handling requests;
- Distribution of tasks for the execution of work on accepted applications between engineers;
- Monitoring compliance with the deadlines for the execution of work on accepted applications;
- Processing information received from customers;
- Processing requests for spare parts, placing orders for spare parts;
- Delivery control of the required spare parts, inventory control;
- Last months - control over timely and correct routing of applications;
April 2015 — November 2015
LLC "Orgtehknika +"
Call Centre operator
- Reception of incoming requests (on a call and coming to ServiceDesk), processing, clarification of requests;
- Appointment to contractors, control over deadlines, confirmation of the fulfillment of applications;
- Communication with customer representatives (curators by regions) (shifting SLA deadlines and minor organizational issues);
- Receiving and distributing incoming calls;
- Work in ServiceDesk with a database of existing requests;
Core skills
Expierenced PC user ;)
Command work
Work with office equipment
Tecnical support
PC assembling and set-up
PC troubleshooting
PC module repairing
Sowtware installation, setting and troubleshooting
MS Outlook
MS Excel
HTML5
CSS3
JavaScript
Languages
Russian
- Native
Ukrainian
- Basic
English
- B2 (C1 - reading, B2 - listening)
Spanish
- A1 (some basical vocabulary)
Hobbies
Bicycling
Simple DIY devices
Photography
PC games
FrontEnd (HTML, CSS)